Privacy policy

In compliance with the General Data Protection Regulation (GDPR), dated May 25, 2016, REGULATION (EU) 2016/679, we inform you that at MOGU we work every day to offer you the best deals on travel and tourism products in general. To achieve this, we need to collect information from our users. If you have any questions about your privacy, you can contact us by regular mail at C/ Jaras, nº 9, 28238, Las Rozas de Madrid (Madrid).

‍

BASIC DATA PROTECTION INFORMATION

‍

Data controller: MOGU GLOBAL, S.L.
Purpose of processing: Sale of software services to travel agents
Legitimacy of processing: Management of the customer relationship
Recipients: Your data may be communicated to some providers who provide us with services; the company commits to signing an agreement with them obliging them to comply with European data privacy regulations.
Rights: Our users have the right to access, rectify, and delete their data, as well as other rights as explained in the additional information.

‍

ADDITIONAL DATA PROTECTION INFORMATION

‍

1. CONTROLLER

‍

Name: MOGU GLOBAL, S.L.
NIF: B88613401


Address: C/ Jaras, nº 9, 28238, Las Rozas de Madrid (Madrid).


Phone: 654190888


E-mail: app@moguplatform.com

‍

2. PURPOSE OF PROCESSING

‍

The user data we collect is strictly necessary to carry out our activity of selling software for travel agents. To perform our function, we need to collect the necessary contact data. Our users voluntarily provide their data by registering on our website, through a phone call, or on other websites or mobile applications that host our services. We will process your data for the provision of our services as a travel agency. This means we will process your data to identify you and make personalized proposals, to respond to inquiries or requests you make, and to assist you with whatever you need while we are your travel agency. Under no circumstances will we make automated decisions without human intervention, unless you expressly authorize it.

‍

3. LEGITIMACY OF PROCESSING

‍

Your data is processed to respond to your request based on the consent you have given us. If you refuse to process your data, we will not be able to provide you with our service. Remember that you can always exercise your rights. You can find more information in the Rights section of this privacy policy. We may also process your data to comply with a legal obligation, as well as in cases where there is a legitimate interest.

‍

4. RETENTION

‍

We will retain your data as long as we need it for the provision of services or until you request your opposition in accordance with what is established in the 'Rights' section of this privacy policy.

‍

5. RECIPIENTS

‍

Your data may be communicated to some providers who provide us with services related to the website and other collaborators on whose websites or mobile applications we host our services. The company commits to signing an agreement with them obliging them to comply with European data privacy regulations. These providers can only use your data to provide the corresponding services. Therefore, they cannot use this information for their own purposes or disclose it to third parties.

‍

6. RIGHTS

‍

* Right of rectification: This right allows you to request the rectification of inaccurate data.

‍

* Right of deletion: This right allows you to delete your data when they are no longer necessary for the purposes for which they were collected.

‍

* Right to limit processing: This right allows you to request us, as the data controller, to suspend the processing of data when a) you contest the accuracy of the data, while its accuracy is verified by the controller b) in cases where you exercise the right to object to the processing of data, while it is verified whether the legitimate grounds of the controller prevail over those of the data subject. This right also allows you to request us to retain your personal data when a) the processing of data is unlawful but you oppose the deletion of your data and instead request the limitation of its use or b) we no longer need the data for the purposes of processing but the data subject needs it for the formulation, exercise, or defense of claims.

‍

* Right to object: This right allows you to object to processing when there are legitimate grounds related to your personal situation or to object to direct marketing actions. We will stop processing the data unless the processing is based on legitimate grounds or for the exercise or defense of possible claims.

‍

* Right to data portability: This right allows you to request the portability of your data to another data controller. This right allows you to receive your personal data provided in a structured, commonly used, and machine-readable format, and to transmit it to another controller, as long as it is technically feasible.

‍

* Right to withdraw consent: This right allows you to withdraw the consent granted.

‍

* You can exercise these rights by sending us your request via email to app@moguplatform.com or by regular mail to C/ Jaras, nº 9, 28238, Las Rozas de Madrid (Madrid).

‍

* In any case, you can contact the Spanish Data Protection Agency if you believe that the current provisions on data protection have been violated. On its website, you can find additional and complementary information about all these rights: www.agpd.es

‍

* The exercise of these rights is completely free.

‍

What do you need to present to exercise your rights?

‍

1. Request addressed to the controller or the person in charge who holds your personal data.
2. Copy of your ID or passport or another valid document that identifies you.
3. You can also use an electronic signature instead of your ID.
4. If you exercise your rights through a representative, a document or electronic instrument that proves the representation.
5. Request specifying the request.
6. Address for notifications, date, and your signature.
7. Supporting documents for the request you make, if necessary.
8. Once we receive the request, we will analyze whether all the necessary information has been provided for processing, as well as the legitimacy and relevance of the request. If it is not relevant or, due to the specific case, the exercise of the requested right cannot be granted, we will communicate this to the interested party so they can file the corresponding complaints.


‍


We will respond to your request within the legally established deadlines, unless due to problems beyond our control we cannot carry it out. In this case, we will inform you of the reasons and the expected resolution deadlines.



‍

**This privacy policy may be updated. We recommend that you read this privacy policy regularly. If significant changes are made, we will notify you separately.

‍