The 7 mistakes when organizing group trips that you can avoid with MOGU

Among the different types of trips that every agency sells, group trips belong to their own category: they require special organizational capacity and negotiation skills, since numerous sensitivities and interests always come into play.

If you don't have the right tools to do so, managing these trips can give you more than a headache, both internally at the team level and for your customers. Here are seven tips to make this experience simple and convenient and that your customers are looking forward to repeating it.

‍It presents the group with a very visual proposal. Decision-making within a group can always be an element of friction. To make it easier, offer your customers a very elaborate travel proposal where the image plays a very prominent role and is irresistible. Many buying decisions are based on what we find most attractive, and when it comes to traveling you have a lot of the work done: who wouldn't want to swim in crystal clear waters, or discover exotic nature? Review your proposals from this perspective and think about whether they are as visual as they should be. Take, for example, how customers view their proposals on the MOGU Platform. Simple and irresistible! In addition, they always include the logo of your agency.

Flexibility in the changes requested by the group. You have to be prepared to react quickly to the changes requested by the group before and after confirming the trip. Do you want to send and receive countless emails with each one of them? In the end, you may end up losing information along the way.

One of the features that will make you fall in love with MOGU is the flexibility of its proposals: share a link with your client and make all the changes you want to the platform. These are automatically updated on the customer link, and your team forgets about that never-ending back-and-forth of communications.

‍Integrate the members of your group. Many people hesitate to take group trips because they are not sure if they will fit in with the rest of the travelers. To avoid these types of surprises in the field, you can always make each person feel part of the traveling family by offering them common communication channels where you can share, for example, photos of excursions, or where you can leave your opinion discreetly. I'm sure it'll give them confidence. To do this, MOGU offers you a section of its app where you can upload each day's photos, as well as launch flash surveys to gather the opinion of users.

Connect the group with their guide. Many people feel a certain amount of respect when traveling, as they face many unknown elements that can cause them some insecurity. Eliminate that barrier by offering them contact with the guide right from the start: in the MOGU proposals you can include information about the person who will receive the group at the destination, adding their name, their photo and their main characteristics (what languages they speak, where they are from, if their specialty is architecture or nature...). In this way, your group will establish a link with their reference person at the destination that will make them gain trust.

Reliable information exchange both on your team and with the group. Hasn't it happened to you that sometimes information doesn't flow within your own team? The person who books the flights hasn't spoken to the person who talks to the hotels, and the reservations don't add up. Or that you have to send the customer three times the hotel voucher because it mysteriously disappears from their Inbox? To ensure that all internal organizational processes are 100% reliable, you can rely on the platform offered by MOGU, where the entire process of proposing, booking and trip tracking are in the same place. Also for the customer! In your app you can always have access (even without an internet connection) to all your documentation: flights, vouchers, insurance... You'll save time and forget about problems!

It offers group or individual destination activities. Within the same group, interests can be very varied: while some want to take advantage of the free afternoon to take that boat trip they have read about, others prefer not to miss the city's wax museum, or simply rest. Offer your group different destination plans to complement their trip and that everyone can choose as they go. The MOGU app allows you to charge each of them separately depending on the services they are hiring at the destination. In addition, if your agency is affiliated with Civitatis, you can integrate your personalized link into the app to make sales and benefit directly from the purchases that your customers make on the Civitatis portal. You'll maximize your sales at destination!

Guarantees the security of online payments. Are you tired of paying a high percentage to your bank to manage your customers' payments? MOGU offers you a 0% commission on payments through its platform. Do you like the idea? Well, wait until you know that, in addition, all payments are integrated in the same space and that you can distribute them as it suits you best: a 30% itinerary reservation, full payment for the trip, purchase of excursions or services at the destination... everything is done through the platform, which you can configure in a personalized way.

Don't let another day go by without knowing the incredible features that MOGU offers you, you won't want to go back! Enter here and we offer you a personalized demo when it's best for you.