More integrated than ever: advantages for your agency of the collaboration between MOGU and Travel Compositor

MOGU is a comprehensive solution for travel agencies that adapts to all use cases: you can create irresistible proposals, charge directly from them and offer your travelers an app that will continue to accompany them during the trip.

Now, in addition, we offer you an additional way to use MOGU directly through your wholesale operator: if your agency uses Travel Compositor technology, you are in luck! Thanks to our integration with Travel Composer (which we already told you about a few months ago), any reservation you make on your operator's engine using TravelC technology generates direct access to MO, the app that combines MOGU and Travel Compositor technologies (if you want to know exactly which operators we work with, Take a look at this list).

It sounds fantastic, but what exactly does this mean for your daily operations?

The integration of both technologies provides you with two very valuable tools for your relationship with your customer:

‍#1 Platform Backoffice. If you enter the booking platform of your wholesaler with your profile, you will notice that your agency has direct access to the menu on the left. Backoffice from the Mo app: all the trips already booked in the operator's search engine are available here, and within each of them you have very valuable information: the details of the travelers who booked it, the full travel itinerary, the booking voucher, internal notes from the agency or what notifications your client will receive in the application.

But, in addition, through the Backoffice you can perform other functions, such as adding new documents for the customer necessary for their trip: boarding passes, travel insurance... You will always have these documents available through the mobile app (keep reading).
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‍#2 Use of the mobile application. This is undoubtedly the main advantage at your disposal thanks to the integration of Travel Compositor and MOGU, since through this app you offer your customers destination support that will allow you to offer personalized attention while continuing to offer additional services to your customer, thus increasing your average sales ticket per trip.

To get your customers started using the app, you simply have to share the Voucher which is generated through the operator when they close a trip with your agency, since the access QR appears on it. Once you scan it with your mobile phone, the app will be downloaded. Once an account has been created, the trip in question will be opened. It's all quick and simple.

In the app, your end customer will have several features available that will make their travel experience much more satisfying:

- Access to your full travel itinerary

- Access to travel documents: by default you will have the itinerary, but remember that through the Backoffice you can add as many files as you need. And the most important thing is that the customer will not depend on their internet connection to have them available: once downloaded, the app allows access to documents both with and without an internet connection.

- A support chat that will allow you to communicate directly with your agency. Forget about saving phones on your personal WhatsApp: all messages will now be centralized through the app.

- Sending notifications. The customer will receive four automated notifications in the app: welcome, practical destination information, message with a call to action to contract services at the destination and an assessment survey at the end of the trip. An immediate way to offer closeness and assistance.

As we have mentioned, one of the advantages of the app is that it favors the sale of activities and services at the destination, since the customer always has access to the purchase of events related to their trip. Specifically, the customer has three different accesses to the app designed to encourage the contracting of these services:

- As part of the trip program.

- In one of the notifications.

- On the main button of the app: “Add services to your trip”.

These three buttons or CTA link the app directly to the Cross Selling of the operator, a powerful search engine that offers recommended activities or services linked directly to the destination of the main reservation. Thus, if a customer has purchased a flight, they will be offered offers for hotels in the destination, or for car rental, or for additional activities and excursions.

As you can see, with the MO app not only do you have a powerful tool for interacting with your client that improves their satisfaction with the services of your agency, thus providing added value, but you can also continue to increase sales at the destination, undoubtedly one of the pending subjects of many travel agencies.

Additional tip: Don't forget to customize your image as much as possible in the app, as you can make your logo appear on every trip. To do this, add your logo to your account within your Microsite of the operator and will already appear on your trips for your customers.

Best of all, the MO app is free for all agencies that already work with wholesale operators that use Travel Compositor technology. What are you waiting for to enjoy it?

If you love MO, wait until you discover the complete package that MOGU offers you with all its features: total profile customization, itinerary layout, in-app payments... All this and much more is waiting for you! Schedule a demo with us and don't let them tell you.

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